Refund policy

Refund Policy

At DadoDeal K-Beauty Shop, we want your shopping experience to be simple and satisfactory. If you encounter a problem with your order, we invite you to contact us so that we can review your situation and propose an appropriate solution.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer service as soon as possible after receiving your package. To enable us to process your request quickly, we may ask for your order number and photos or any other information that helps to identify the problem.

After reviewing your request, we will determine the appropriate solution, which may include product replacement or a refund, in accordance with the rights granted to you by applicable regulations.

Refund Request

Any refund request must be made within the applicable timeframe for your order and comply with the conditions set out in our return policy as well as current legislation.

Certain products may be excluded from return or refund when permitted by regulations, particularly for hygiene or safety reasons if the product has been opened or used.

Refund Policy

Refund Processing

When a refund is approved, it is generally processed via the payment method used during the order. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.

Delivery fees and other charges may be processed in accordance with applicable terms and current regulations.

For any questions regarding a return or refund, please contact DadoDeal K-Beauty Shop with your order number and necessary information.

We are committed to handling each request with care, transparency, and in compliance with applicable consumer rights.